TERMS & CONDITIONS

Welcome to Cerae's Goodies! By using our services, ordering from us, or visiting our website, you agree to the following terms and conditions. Please read them carefully before making any purchases or interactions with our bakery.

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General Information

Cerae's Goodies is a small bakery specializing in creating delicious, handcrafted treats for our customers. Our products are made with love and care, using high-quality ingredients to ensure the best possible flavor and quality.

 

Allergies and Dietary Restrictions

Please be aware that all of our goodies are exposed to nuts, and we cannot guarantee that any of our products are completely free of nut traces. Due to potential health risks, we regret to inform our customers that we will not sell to individuals with nut allergies. We prioritize the safety and well-being of all our customers and strongly advise that individuals with dietary restrictions or allergies consult with us before placing any orders.

 

Orders and Payment

All orders must be placed through our designated channels (website, phone, or in-person). We accept various payment methods, which will be detailed on our website or provided upon request. Full payment is required at the time of order unless otherwise specified. Orders are only confirmed when payment is received.

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Cancellations and Refunds

Due to the custom nature of our baked goods, cancellations must be made at least 48 hours before the scheduled pick-up or delivery time. Refunds will be given at the discretion of Cerae's Goodies and will only be processed under certain conditions, such as product defects or errors in fulfillment.

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Product Availability

We strive to have all items available as listed; however, due to seasonal or supply chain issues, some products may be unavailable at certain times. We will notify you as soon as possible if a product you’ve ordered is out of stock and offer suitable alternatives or a full refund.

 

Delivery and Pick-Up

Customers can choose between delivery or pick-up options. Delivery times and fees will be communicated during the ordering process. We are not responsible for any delays due to unforeseen circumstances beyond our control, including traffic or weather conditions. It is the customer’s responsibility to pick up their order at the agreed-upon time to avoid any potential issues.

 

Liability

While we take every precaution to ensure our products are safe for consumption, we cannot be held liable for any allergic reactions or health issues resulting from the consumption of our goods. By purchasing from us, you acknowledge that you are fully responsible for assessing whether our products are suitable for you and those you are buying for.

 

Intellectual Property

All content on our website and promotional materials, including logos, images, and text, are the property of Cerae's Goodies and may not be used without express written permission.

 

Privacy Policy

We value your privacy and are committed to protecting your personal information. Any data collected through our website or sales process will only be used to fulfill orders, provide customer support, and communicate promotions or news. We do not share or sell customer data to third parties.

 

Modifications and Updates

Cerae's Goodies reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting to our website, and it is your responsibility to review this page periodically.

 

Contact Information

If you have any questions or concerns about our terms and conditions, please contact us via our website or at ceraesgoodies@gmail.com or (704) 804-2142.

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Thank you for choosing Cerae's Goodies! We appreciate your understanding and cooperation as we work to provide the best products and experience for our valued customers.